Privacy Policy

Last updated: May 6, 2025

1. Information We Collect

We collect information you provide directly (name, email, phone number, business details), information collected automatically (device info, IP address, usage analytics), and information from third parties (payment processors, authentication providers).

2. How We Use Your Information

We use collected information to provide and improve the Service, process payments, send transactional communications (appointment reminders, invoices), provide customer support, and comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share information with payment processors (Razorpay, Zaakpay) to facilitate transactions, cloud infrastructure providers for hosting, and law enforcement when required by law.

4. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, and regular security audits to protect your data.

5. Data Retention

We retain your data for the duration of your account plus 90 days after deletion. Transaction records may be retained longer to comply with financial regulations.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may request data portability or withdraw consent for optional data processing by contacting us.

7. Cookies

We use essential cookies for authentication and preferences. Analytics cookies (optional) help us improve the Service. You can manage cookie preferences in your browser settings.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at aethelix.hq@gmail.com.